Return Policy

  1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy
 YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
  1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
    1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
    2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
    3. make any refunds due to you by the method you used for payment:
  2. 30 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
  3. 30 days after you inform us of your decision to cancel the Contract
  4. Please see our Returns Policy for more information about returns and refunds.